Thank You

Thank you for your purchase.  We do appreciate every customer, whether in person, online on over a telephone line.  You had lots of choices for your needs and we appreciate the opportunity to help you with your needs.  We hope we can be of some help again in the near future.

Your order

Once our team processes your order within 1-2 business days, expect to get it within 7-15 business days for many products, 15-30 days for others and we try to specify the shipping timeline for the products.  As well, customs clearance times can vary and are totally out of our control. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times. 

Customs, duties, and taxes

JustAddBike is not responsible for any customs, duties and taxes applied to your order but customs and tax agencies.  All fees imposed during or after shipping are the responsibiliy to the customers.

Damages

JustAddBike is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim.  Please take a photo and save all packaging material and damaged goods before filing.

 Returns Policy

We do offer returns for issues of fit and function. Contact us for Return Authorization and directions for returning items.  Refunds are issued after we receive the product return in re-sellable condition and in original packaging.  Shipping return costs are the customer's responsibility.